Terms and Conditions
These terms and conditions apply to the Cullen Moissanite website located at www.cullenmoissanite.com, and all associated websites linked to www.cullenmoissanite.com by Cullen Investment Group Pty Ltd, its subsidiaries and affiliates, including Cullen Moissanite’s sites around the world (collectively ‘the Site’). Please read these terms and conditions (the ‘Terms and Conditions’) carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
These Terms and Conditions govern your use of, and any purchase from, the Cullen Moissanite Site, and constitute an agreement between you and Cullen Moissanite. Cullen Moissanite reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.
Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honour inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before crafting the product or cancel the order and notify you of such cancellation. Our prices are also subject to change without notice. We apologise for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewellery experts at firstname.lastname@example.org.
We do not negotiate prices on our products and all our prices are final.
After you have selected your jewellery and provided shipping information, you will see a prompt for your payment details, such as your credit card information and any promotional codes or gift cards you may have. By entering your payment information and submitting your order, you authorise us and our third party payment processors to charge the amount of the order to your selected payment method.
Information On Our Site
At Cullen Moissanite, we make every attempt to ensure that our online catalogue is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, colour and size may vary slightly.
Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Cullen Moissanite states that carat total weight in all purchases may vary 0.05 carats from stated weight.
On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. Width tolerance on machine made wedding bands of 0.20mm is allowed. Cast manufactured rings can vary slightly more.
For gemstone measurements, a tolerance of 0.25mm is allowed.
For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.
The Site and all content and other materials, including, without limitation, the Cullen Moissanite logo, and all designs, text, graphics, pictures, selection, coordination, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the “Site Materials”) are the proprietary property of Cullen Moissanite or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.
Cullen Moissanite, the Cullen Moissanite logos, and any other product or service name or slogan contained in our Site are trademarks of Cullen Moissanite and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Cullen Moissanite or the applicable trademark holder. You may not use any metatags or any other “hidden text” utilizing “Cullen Moissanite” or any other name, trademark or product or service name of Cullen Moissanite without our prior written permission. All other trademarks, registered trademarks, product names and Cullen Moissanite names or logos mentioned in our Site are the property of their respective owners.
You agree to defend, indemnify and hold harmless Cullen Moissanite, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against Cullen Moissanite and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.
You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Cullen Moissanite, or our products or services that are provided by you to Cullen Jewellery are non-confidential and shall become the sole property of Cullen Jewellery. Cullen Jewellery will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgement or compensation to you. You grant Cullen Jewellery and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.