At Cullen Jewellery, we respect your right to privacy and are committed to protecting the privacy of our customers and website visitors. To ensure your online or in-store experience is enjoyable, we make every effort to safeguard the privacy of your personal information by adhering to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
COLLECTION OF PERSONAL INFORMATION
Cullen Jewellery will only collect personal information when it is knowingly and voluntarily submitted onto our website, provided to us directly or given to us in other forms.
You may provide us with basic data such as your name, phone number, address and email address to enable us to provide you with further services, answer queries and process your order. Additional information may be collected at other times, including but not limited to when you provide feedback, when you provide information about your personal or business affairs, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
USE OF YOUR PERSONAL INFORMATION
We will only use or disclose your personal information for the primary purposes for which it was collected or as consented to by you. At or around the time we collect personal information from you, we will endeavour to provide you with a notice which details how we will use and disclose that specific information.
Cullen Jewellery may use personal information collected from you to supply you with information, updates and our services. We may also use your personal information to notify you of new and additional products, services and promotions available to you. Cullen Jewellery may contact you by a variety of methods, including but not limited to telephone, email, SMS or mail.
Personal information collected from you will be stored as archives for record-keeping and back-up purposes only.
DISCLOSURE OF YOUR PERSONAL INFORMATION
Personal information may also be disclosed when we have reason to believe that doing so is necessary to protect the copyright, trademarks, legal rights, property or safety of Cullen Jewellery, its customers or third parties.
SECURITY OF YOUR PERSONAL INFORMATION
Cullen Jewellery respects your right to privacy and is committed to protecting your personal information. To prevent unauthorised access or disclosure, we will take reasonable precautions to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
ACCESS TO YOUR PERSONAL INFORMATION
You may request access to any personal information we hold about you at any time in accordance with the Privacy Act 1988 (Cth). If you would like a copy of the information we hold about you, or believe that any information we hold on you is inaccurate, incomplete, out of date, irrelevant or misleading, please contact us at firstname.lastname@example.org.
COMPLAINTS ABOUT PRIVACY
If you have any concerns or complaints about the manner in which your personal information has been collected, used or disclosed by us, we have put in place an effective mechanism and procedure for you to contact us so that we can attempt to resolve the issue or complaint.
Please email us at email@example.com and our privacy officer will attempt to resolve the issue. We recommend that you keep this information for future reference.
VISITING OUR WEBSITE
When you visit our website (www.cullenmoissanite.com and www.cullendiamonds.com) we may collect certain information such as IP address, browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our website and to improve our service. This information cannot be used to trace individual customers.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and are not responsible for the privacy policies or content of any third party website. We encourage you to read the privacy policies of any linked third party websites.